Privacy Policy

Information We Collect

We collect information you provide directly to us when you create an account, use our financial services, or contact us for support. This includes your name, email address, phone number, and financial information necessary to provide our services.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and usage patterns. This helps us understand how our platform is being used and improve our services accordingly.

• Personal identification information (name, email, phone number)
• Financial information required for service delivery
• Device and browser information for technical optimization
• Communication preferences and interaction history
• Location data when necessary for service provision

How We Use Your Information

Your information enables us to provide personalized financial services, process transactions, and communicate important updates about your account. We use this data to enhance your experience and ensure our platform meets your financial needs.

We also use aggregated, anonymized data to improve our services, develop new features, and better understand market trends. This helps us create more effective financial solutions for our South African market.

Marketing communications are sent only with your explicit consent, and you can opt out at any time. We respect your communication preferences and will never overwhelm you with unwanted messages.

• Providing and maintaining our financial services
• Processing transactions and managing your account
• Sending important service updates and notifications
• Improving our platform based on user feedback and behavior
• Complying with legal and regulatory requirements

Data Protection & Security

We implement robust security measures to protect your personal and financial information. Our systems use industry-standard encryption, secure servers, and regular security audits to safeguard your data against unauthorized access.

Access to your personal information is restricted to authorized personnel who need it to perform their job functions. All team members receive regular training on data protection and privacy best practices.

In the unlikely event of a security incident, we have procedures in place to respond quickly and notify affected users according to applicable laws and regulations.

Your Rights & Choices

You have several rights regarding your personal information. You can request access to your data, ask for corrections or updates, or request deletion of your information when legally permissible.

You can also control how we communicate with you, including opting out of marketing emails or changing your notification preferences. These settings can be managed through your account dashboard or by contacting our support team.

• Access and review your personal information
• Request corrections to inaccurate data
• Delete your account and associated data
• Control marketing and communication preferences
• Withdraw consent for data processing where applicable
• Request data portability to other services

To exercise these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process.

Data Sharing & Third Parties

We don't sell your personal information to third parties. However, we may share your data with trusted service providers who help us deliver our services, such as payment processors, cloud hosting providers, and customer support platforms.

These third parties are bound by strict confidentiality agreements and are only authorized to use your information for the specific services they provide to us. They cannot use your data for their own purposes.

We may also share information when required by law, to protect our rights, or to prevent fraud and ensure the security of our platform and users.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your active account plus a reasonable period afterward for legal and regulatory compliance.

Financial transaction records may be retained for longer periods as required by South African financial regulations and tax laws. Once data is no longer needed, it is securely deleted from our systems.

You can request deletion of your account and associated data at any time, subject to our legal and regulatory obligations.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or by posting a notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The date of the last update is shown at the bottom of this policy.

Your continued use of our services after policy updates indicates your acceptance of the revised terms.